Subscription Refund & Cancellation Policy

Arisetek IT Solutions is committed to transparency in our commercial relationships. This Refund and Cancellation Policy applies to all subscriptions, software licenses, and professional services acquired through Arisetek IT Solutions, including our flagship SaaS platform Arisetek OS.

You may cancel your monthly or annual subscription to Arisetek OS at any time via your account billing settings at https://marcus.arisetek.in or by submitting a written notice to billing@arisetek.in. Upon cancellation, your access will remain active until the end of your current paid billing period, and no further recurring charges will be initiated.

Due to immediate compute allocation, token infrastructure provisioning, and container sandbox resources, subscription payments are generally non-refundable once a billing cycle has commenced. If technical defects prevent you from utilizing the platform and our engineering team cannot resolve the defect within 5 business days of notification, a prorated refund for unused days may be issued upon review.

Bespoke software development engagements, modernization contracts, and custom AI automation pipelines operate under agreed milestone-based Statements of Work (SOW). Milestone deposits may be refunded if cancellation occurs prior to commencement of engineering work on that specific milestone. Once milestone deliverables are approved and deployed, associated milestone fees are non-refundable.

If you have questions regarding an invoice or wish to request a billing review, please contact our financial desk at billing@arisetek.in or contact@arisetek.in. Inquiries are reviewed and acknowledged within 48 business hours.